Tenetrix

Support

Answers to common questions are below. For anything else, email admin@strandautomationworks.com.

Frequently asked questions

How do I report a bug or issue?

Email admin@strandautomationworks.com with the product name and version, your device and operating system version, the steps that lead to the problem, and screenshots if you have them.

Does Tenetrix Insight work offline?

Tenetrix Insight stores its reference and learning content on your device. Bundled references work offline. Verified unlocked Foundations lessons also work offline; a new purchase or recovery of missing access information requires an App Store connection. Research links and support pages require internet access.

How are purchases and refunds handled?

In-app purchases are processed by Apple through your Apple Account. Refund requests for App Store purchases are handled by Apple at reportaproblem.apple.com.

How do I restore a purchase on a new device?

For apps with in-app purchases, sign in with the same Apple Account and use the restore option inside the app. Restoring requires an App Store connection.

Are institutional or volume licenses available?

Not at this time. If your organization is interested, email admin@strandautomationworks.com and describe what you need.

Where are the privacy policies?

Each app has its own privacy policy, linked from its product page and from the footer of this site. The website privacy policy covers this site only.

Product pages